Discovering Changes of the Change Control Board Process during a Software Development Project Using Process Mining
نویسندگان
چکیده
During a software process improvement program, the current state of software development processes is being assessed and improvement actions are being determined. However, these improvement actions are based on process models obtained during interviews and document studies, e.g. quality manuals. Such improvements are scarcely based on the practical way of working in an organization; they do not take into account shortcuts made due to e.g. time pressure. Becoming conscious about the presence of such deviations and understanding their causes and impacts, consequences for particular software process improvement activities in a particular organization could be proposed. This paper reports on the application of process mining techniques to discover shortcomings in the Change Control Board process in an organization during the different lifecycle phases and to determine improvement activities.
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